Foundation · 01
Strategic conversations
Which issues matter most, in the words of the people closest to them?
- Use it when
- A foresight project is starting and you need to know which questions it should answer.
- You get
- A ranked list of strategic issues, showing where people agree and where they differ.
- It takes
- Fifteen to twenty confidential interviews of about an hour, over two to four weeks.
- The oracle
- A good outcome
- A bad outcome
- Where we stand
- Looking back
- Looking ahead
- The epitaph
Open the full template: Strategic conversations
Before you start
Choose fifteen to twenty people who see the topic from different sides: leadership, the people closest to the work, partners, clients, a critic or two, and someone from outside the field. Most issues surface within the first twelve to fifteen interviews; when new interviews stop adding new issues, you have enough.
Interview in pairs: one person asks, the other records. Promise confidentiality and keep it: nothing in the write-up is attributed to anyone. Set a time horizon for the topic, such as ten or twenty years, and use it in every question.
The seven questions
Ask them in this order. The first three look to the future, the next two at the present and the past, and the last two at what to do.
- The oracle. If you could speak to someone who knew how this topic turns out, what would you most want to know?
- A good outcome. Imagine it has gone well. What does that look like, and what made it happen?
- A bad outcome. Now imagine it has gone badly. What went wrong, and what did we miss?
- Where we stand. What in the way we work today would have to change for the good outcome to happen?
- Looking back. Which events from the past should we keep in mind, because they shaped where we are now?
- Looking ahead. Which decisions have to be taken in the next year or two, and by whom?
- The epitaph. If you had a free hand, with no limits on budget or mandate, what more would you do?
After each interview
Write it up within a day, while it is fresh, in the interviewee's own words where you can. Note every distinct issue they raised, however briefly.
Bringing the interviews together
Group the issues across all the interviews, then fill in one row for each.
| Issue | Raised by | Where people agree | Where they differ | Priority |
|---|---|---|---|---|
| High / Medium / Low | ||||
Rank the issues by how often they were raised and how much rides on them. Issues on which people disagree deserve as much attention as those on which they agree: they are often where the real uncertainty lies. The ranked list is the starting point for the rest of a foresight project, from the scan of trends to the scenarios.